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Return Policy

Return Policy

If you are not 100% satisfied with your purchase, you can return the product with receipt or proof of purchase and get a full refund or exchange the product with another within 24hours. Note: This is applicable to products/items that are materially intact; also this does not apply to perishables. For this reason, we ask customers to carefully check and confirm the accuracy of their order with the delivery driver before acknowledging receipt by signing.

Perishable goods cannot be returned except a valid reason is raised at the point of delivery with affirmation from the dispatcher.

Note: Return for perishables can only be activated when: a. We have confirmed that products have not been altered from their original form to cause damage/defect to the product. b. We confirm that the damage/defect was caused as a result of the company’s action and not by any action done by the customer.

Order Acceptance and Cancellation

Evron Food Store reserves the sole right to determine which orders to accept and process as well as the right to cancel any order at its own discretion. However, Evron Food Store will ensure that the cancellation of any order is communicated in an appropriate time and manner.

Orders Including Alcoholic Drinks

Alcoholic drinks may only be purchased by individuals who are at least eighteen (18) years of age. By purchasing such products on the Evron website, you confirm that:

1. You are at least eighteen (18) years of age; and

2. You will provide legitimate and legally recognised identification confirming your age to the driver upon delivery of your order

3. You accept that failure to provide such identification may result in Evron and its employees or agents refusing to deliver your order

4. You accept that Evron and its employees or agents reserve the right not to fulfil delivery of your order if there is any doubt that the identification provided by you is illegitimate, fake or falsified in any way.

Communicating with you during order processing

While processing your Order, Evron Food Store may need to contact you to discuss the availability of items in your order and any suggested replacements. We require your response within 15 minutes of receiving emails or phone calls about any replacements in your order; otherwise, we may deliver only the actual items ordered without including any suggested replacements. At checkout, we ask customers their preferred mode of us communicating with them, this preferred mode of communication however only applies to any update to your order prior to dispatch. Once an order has been dispatched, other communication may be by phone call, so we require you to have your phone readily available.

Access to your delivery Location

Evron Food Store always endeavour to deliver your order directly to your doorstep, however if access to your location is limited due to a dilapidated road, flooding, road blocks, civil unrest or any other encumbrances, then we will require you to notify us in advance and also to meet the delivery driver at a convenient and more accessible location. Failure to notify us of any such issues may result in a delay and/or rescheduling of your delivery or a cancellation of your order.

Access within your Building

Our dispatch riders and drivers are very happy to carry your order to your doorstep and even into your home, if you want them to. If your building has an elevator, the drivers will bring the order to any floor you’re on. If, however, the building has no elevator, the highest floor the drivers will walk up to is the 3rd floor (assuming the ground floor is the 1st floor). Also, if your order contains large and/or heavy individual items such as water refill bottles, the driver will only walk up to the 2nd floor (assuming the ground floor is the 1st floor) if the building has no elevator.

Meeting our Dispatch Riders/Drivers

In order to enable our dispatch riders and drivers effect timely deliveries, they are mandated to wait for a maximum of 5 minutes for each customer to receive their orders from them. After contacting a customer and the customer is either unresponsive or fails to show up after 5 minutes, the driver will leave your address. If you are unreachable at the point of delivery, your order may be rescheduled at an additional cost. We will accept no liability for perishable or other items that are damaged due to the wait time.